Terms and Conditions of Use

AGREEMENT TO OUR LEGAL TERMS

We are Passeri Studio Ltd, trading as Practice With Robin ('Company', 'we', 'us', or 'our'), a company registered in England & Wales (company no. 17254010) with its registered office at 66 Paul Street, London, EC2A 4NA.

We operate the website https://www.practicewithrobin.com (the 'Site'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').

Robin is a platform for coaches' professional development. It helps coaches find one another and coach together, learn, keep records of their coaching, and take part in communities and events. Our help centre describes how each part of Robin works.

You can contact us or write to us at 66 Paul Street, London, EC2A 4NA, United Kingdom.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and Passeri Studio Ltd, concerning your access to and use of the Services. By accessing the Services, you agree to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. USER REPRESENTATIONS
4. USER REGISTRATION
5. PURCHASES AND PAYMENT
6. PROHIBITED ACTIVITIES
7. USER GENERATED CONTRIBUTIONS
8. CONTRIBUTION LICENCE
9. CONNECTED ACCOUNTS
10. SERVICES MANAGEMENT
11. PRIVACY POLICY
12. COPYRIGHT INFRINGEMENTS
13. TERM AND TERMINATION
14. MODIFICATIONS AND INTERRUPTIONS
15. GOVERNING LAW
16. DISPUTE RESOLUTION
17. CORRECTIONS
18. DISCLAIMER
19. LIMITATIONS OF LIABILITY
20. INDEMNIFICATION
21. USER DATA
22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
23. CALIFORNIA USERS AND RESIDENTS
24. MISCELLANEOUS
25. COACHING AND COMMUNITY STANDARDS
26. VIDEO CALLS, RECORDING, AND TRANSCRIPTION
27. PRIVACY BETWEEN COACHES
28. SESSION ARTIFACTS: OUR TWO ROLES AND THE LIMITS ON OUR RIGHTS
29. DATA PROCESSING TERMS FOR SESSION ARTIFACTS 29A. DATA PROCESSING TERMS FOR PROFESSIONAL RECORDS
30. AI FEATURES
31. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

Robin is a platform for coaches' professional development. It is not a health, clinical or emergency service. Do not use it to keep clinical or medical records.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the 'Content'), as well as the trademarks, service marks, and logos contained therein (the 'Marks').

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services 'AS IS' for your personal, non-commercial use or internal business purpose only, or to sell places as Section 25(a) allows.

Your use of our Services

Subject to your compliance with these Legal Terms, including the 'PROHIBITED ACTIVITIES' section below, we grant you a non-exclusive, non-transferable, revocable licence to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access,

solely for your personal, non-commercial use or internal business purpose, or to sell places as Section 25(a) allows.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please contact us. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

A material breach of these Intellectual Property Rights may result in restriction, suspension, or termination under Section 13.

Your submissions and contributions

Please review this section and the 'PROHIBITED ACTIVITIES' section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ('Submissions'), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material ('Contributions'). Any Submission that is publicly posted is also treated as a Contribution, and Section 8 applies to it in place of the assignment above.

You understand that Contributions may be viewable by other users of the Services.

Session Artifacts (defined in Section 28), in-call dialogue, and private messages between coaches are neither Submissions nor Contributions, and no assignment or licence in this section applies to them — they are governed exclusively by Sections 26, 28, and 29.

When you post Contributions, you give us a limited licence: Section 8 describes it. You keep ownership of your Contributions.

You are responsible for what you post or upload: By sending us Submissions and/or posting Contributions through any part of the Services, you:

• confirm that you have read and agree with our 'PROHIBITED ACTIVITIES' and will not post, send, publish, upload, or transmit through the Services any Submission nor post any Contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
• warrant that any such Submission and/or Contributions are original to you or that you have the necessary rights and licences to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions; and
• warrant and represent that your Submissions and/or Contributions do not constitute confidential information.

You are responsible for your Submissions and Contributions. Section 20 says when you must pay us back for a claim.

We may remove or edit your Content: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also take proportionate account action under Section 13 and report unlawful conduct to the authorities where appropriate.

Copyright infringement

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately refer to the 'COPYRIGHT INFRINGEMENTS' section below.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If information you provide is materially false, inaccurate, or incomplete, we may take proportionate action under Section 13.

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PURCHASES AND PAYMENT

Stripe takes payments for Robin as merchant of record. Stripe sends your receipts and shows any tax at checkout. Prices are set in GBP. Your bank or the checkout can show the amount in another currency.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. We may change prices at any time, subject to the price protection for existing subscriptions described below.

You agree to pay all charges at the prices then in effect for your purchases, and you authorise Stripe to charge your payment method for those amounts when you place your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

Most paid features are sold as subscriptions. Subscriptions renew automatically until cancelled; you may cancel at any time, and cancellation takes effect at the end of the current billing period. What happens to stored recordings when a recording subscription lapses is described in Section 26.

Your right to cancel a new subscription. If you are a consumer in the UK, the EU or the EEA, you can cancel a new subscription within 14 days of the day you buy it. To cancel, contact us using the details in Section 31. We then refund you, less a fair amount for the days you had the paid features. This is in addition to your right to cancel at any time.

We hold your price for as long as your subscription runs unbroken. If we change the price of a paid feature, that change does not apply to you while your subscription remains continuously active: you keep the price you subscribed at. If you cancel, or your subscription lapses for any reason, any subscription you start afterwards is at the price then in effect.

Credit packs. Some paid features are sold as packs of credits that you spend on a feature. Before you buy, the pack shows how many credits it holds, what a credit pays for, and its price. Credits belong to your account. You cannot transfer them, and they have no cash value.

Your right to cancel a credit pack. You can cancel a credit pack within 14 days of the day you buy it. If you do, we refund the credits you have not used. When you use a credit, you ask us to supply the feature straight away, and you agree that you lose the right to cancel for that credit. If we fail to supply what a credit paid for, we return the credit to your account.

Courses. Some learning is sold as a course, for a one-off price. Before you buy, the course page shows what the course includes and its price. A course belongs to your account, and it has no end date. You cannot transfer a course, and it has no cash value.

Your right to cancel a course. You can cancel a course within 14 days of the day you buy it, even if you have started it. To cancel, contact us using the details in Section 31. We then refund you in full, and your access to the course, and to anything that came with it, ends.

What you agreed to buy. What a paid plan or product includes, any allowance or usage rule, and how it renews are set out in the offer shown before you buy. We confirm it by email or in another form you can keep. That offer forms part of your contract with us. A later change to a pricing page or an in-app offer does not replace it, and we do not move you to a different offer unless you accept it.

Fair use. If an offer includes unlimited use of a feature, you may use it as much as your own genuine coaching development needs. Heavy use alone is never misuse, even if it costs us more than we expected. Misuse means, for example, using a bot or script to use a feature, sharing or reselling your access, running more than one session of a feature at a time, or getting round a limit or a safeguard. Reaching an agreed allowance is not misuse: further access follows the rules of that offer. We do not use a change to add a hidden usage allowance during a period you have already paid for. Section 13 says what we do if we suspect misuse.

We can refuse or cancel an order, for example if we suspect fraud or a pricing error. If we cancel an order that you paid for, we refund you in full.

Places sold by hosts. A host can put a price on a place at an event they host. When you buy a place, the host sells it to you, not us. You pay through Stripe, into the host's own Stripe account. The host is responsible for the event and handles refunds. A host's refund policy does not limit your legal rights. We take a fee from each sale, and when the host refunds you, we give back the same share of our fee. We are not a party to the contract between you and the host, and we do not decide refunds. If you cannot settle a problem with a host, contact us. We will review what you tell us, but we cannot promise a result. The other paragraphs of this Section, including the rights to cancel, apply only to what you buy from us. For a place sold by a host, your rights to cancel and to a refund are against the host, and nothing here limits them. This does not limit our responsibility for our own services, or any liability that the law does not allow us to limit. These rules apply only when you pay for a place or set up payments to sell places, and they do not change anything you bought before. You agree to this paragraph when you pay for a place.

If you sell places. If you put a price on a place, you sell it in your own name, through your own Stripe account and under your agreement with Stripe. You must describe the event accurately and run it as described. Before a member pays, give them the information the law requires, such as who you are, how to contact you, your refund policy and any legal right to cancel, for example in the event description. If you cancel the event, or your account ends before it, you must refund every buyer in full, even if Stripe keeps its fee or your Stripe balance is too low. You must give buyers every right the law gives them, and you are responsible for your own tax. When you sell places through Robin, you must not send unsolicited sales messages, or direct members elsewhere to buy a place. We tell you our fee before you set a price, and we take it from each sale. If you break these rules, we can remove a price or stop your sales under Section 13. You agree to this paragraph when you set up payments.

6. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us, or allowed by Section 25(a).

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorised framing of or linking to the Services.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ('gifs'), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms').
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
• Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
• Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software.
• Use a buying agent or purchasing agent to make purchases on the Services.
• Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
• Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.
• Use the Services to advertise or offer to sell goods and services.
• Sell or otherwise transfer your profile.
• Misrepresent your coaching qualifications, programme affiliation, or experience level.
• Contact another coach outside of Robin using information obtained through the Services, unless that coach has explicitly consented.
• Record, screenshot, or distribute the content of private messages or video calls — outside Robin's built-in recording and transcription features (Section 26) — without the consent of all participants.
• Use the Services for any form of therapy, counselling, or crisis intervention. Robin is for developing your coaching only.
• Use the Services to solicit, recruit, or promote paid services, courses, programmes, or products to other coaches, except to sell places as Section 25(a) allows.

7. USER GENERATED CONTRIBUTIONS

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, ratings, reviews, or personal information or other material (collectively, 'Contributions'). Contributions do not include Session Artifacts, in-call dialogue, or private messages between coaches (see Sections 28 and 29). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential. When you create or make available any Contributions, you thereby represent and warrant that:

• The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
• You are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
• You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
• Your Contributions are not false, inaccurate, or misleading.
• A rating or review you give is honest and about your own experience, and nobody paid you or gave you anything to make it more positive.
• Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
• Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).
• Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
• Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
• Your Contributions do not violate any applicable law, regulation, or rule.
• Your Contributions do not violate the privacy or publicity rights of any third party.
• Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
• Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
• Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing breaches these Legal Terms and may result in proportionate action under Section 13.

8. CONTRIBUTION LICENCE

You keep ownership of your Contributions. When you post a Contribution, you give us a non-exclusive, royalty-free, worldwide licence to host, store, copy, format and show it to the people you shared it with, only so that we can run the Services. Our service providers can use it on our behalf for the same purpose.

Some Contributions, such as a course rating or review, are shown to other members with your first name.

The licence ends when you delete the Contribution or your account, with two limits. Copies in our backups are deleted on our normal backup cycle. Where other members replied to or quoted a Contribution, their reply or quote can stay.

We ask you before we use a Contribution, your name or your image in our marketing.

We can remove, hide or move a Contribution that breaks these Legal Terms, or to keep the Services working. We have no duty to monitor Contributions. We are not responsible for what members say in their Contributions.

We do not write, buy or edit ratings and reviews. We do not remove a rating or review because it is negative. You can change your rating, or ask us to remove it.

9. CONNECTED ACCOUNTS

You can connect an account you hold with another service, such as a calendar, to Robin. If you do, Robin uses it only for the features you connect it for, as our Privacy Policy describes. Your use of that service is under its own terms. You can disconnect it at any time. When you do, we delete the access it gave us.

10. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) hide, restrict or remove a Contribution, as Section 8 describes; (4) remove files that are too large for our systems to handle, after we tell you why; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

11. PRIVACY POLICY

We care about data privacy and security. Our Privacy Policy explains how we collect and use personal information. Our Privacy Policy, our sub-processors page and Sections 29 and 29A explain where your data is processed and how we protect it when it goes to another country.

12. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a 'Notification'). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.

13. TERM AND TERMINATION

These Legal Terms remain in effect while you use the Services. You may stop using Robin at any time, delete your account, and cancel a paid subscription as described in Section 5.

We may restrict, suspend, or terminate access only where we reasonably consider it necessary because: (a) you have materially or repeatedly breached these Legal Terms; (b) your use is unlawful, fraudulent, or infringes another person's rights; (c) continuing access creates a real risk of harm or loss to another person, Robin, or the security or reliable operation of the Services; or (d) we are required to do so by law or by a competent authority.

If a concern is minor or can reasonably be remedied, and there is no immediate risk, we will explain the specific concern and give you a reasonable opportunity to put it right before restricting, suspending, or terminating access. We may act without advance notice only for a material breach, a real risk of harm or loss if access continues, or where the law prevents notice. Any action will be targeted and proportionate where practical. Unless the law or a genuine security risk prevents us, we will tell you the reason for the action, whether it is temporary or permanent, what you can do to restore access, and how to ask us to review the decision. If we find that you did not breach these Legal Terms, we restore access promptly.

If we suspend or terminate a paid service for a reason unrelated to your breach, we will refund the unused part of the paid period on a pro-rata basis. Where practical, we will also give you a reasonable opportunity to retrieve your data before access ends. The retention and deletion rules for Session Artifacts and data from AI features remain as described in Sections 26, 28, 29, and 30.

If we terminate your account for a material or repeated breach, unlawful or fraudulent use, or a real risk of harm or loss, you must not create another account to bypass that decision. We may also take legal action or report conduct where appropriate.

14. MODIFICATIONS AND INTERRUPTIONS

We may change the Services or these Legal Terms only for a valid reason, including to: (a) keep the Services secure, reliable, or technically operable; (b) comply with law, regulation, or a decision of a competent authority; (c) respond to a change in a third-party provider or technology on which the Services depend; (d) correct an error or ambiguity; or (e) improve, add, or remove features where the change does not materially reduce a paid service during a period you have already paid for.

How we tell you about a change. We list every change to these Legal Terms, with its date, on this page. A small change, such as a correction or clearer wording that does not reduce your rights or add to your duties, takes effect when we publish it. For any other change, we tell you with a notice in Robin at least 30 days before it takes effect, and we say what changes, why, and the date it takes effect. If you keep using the Services after that date, the changed Legal Terms apply to you. If you do not agree to a change, you can stop using the Services and close your account at no cost, before or after the change takes effect. If you cancel a paid subscription because of a change, we refund the unused part of its paid period on a pro-rata basis and give you a reasonable opportunity to retrieve relevant data. For some changes, such as a change to a price you pay, to your rights to cancel or get a refund, or to what a paid product you already bought includes, we ask you to accept the change before it applies to you. We may make an urgent change with shorter notice where security, operability or the law needs it. We still tell you about it, explain it as soon as reasonably practical, and you keep the rights in this paragraph. Price changes are governed by Section 5.

We may suspend or discontinue a feature or the Services if we can no longer provide it lawfully, securely, or reliably, or if a material change in provider availability, cost, or demand means continued provision is no longer commercially sustainable. We will give reasonable advance notice where practical. If we materially reduce or discontinue a paid service during a period you have already paid for, for a reason unrelated to your breach, you may cancel and receive a pro-rata refund for the unused part of that period. Where relevant, we will also give you a reasonable opportunity to retrieve your data.

We cannot guarantee uninterrupted availability. Maintenance, provider failures, security incidents, and events outside our reasonable control may cause interruptions, delays, or errors. We will take reasonable care to restore affected Services. Nothing in these Legal Terms excludes or restricts any statutory right or remedy that cannot lawfully be excluded or restricted.

15. GOVERNING LAW

These Legal Terms are governed by the law of England and Wales.

If you are a consumer, you also keep the protection of the mandatory consumer law of the country or state where you live. If the law where you live protects small businesses from unfair contract terms, you keep that protection too. Nothing in these Legal Terms takes away a right that such a law gives you.

You can bring a claim about these Legal Terms in the courts of England and Wales. If you are a consumer, you can also bring a claim in the courts where you live. If you are a consumer, we will only bring a claim against you in the courts of the country, or the part of the UK, where you live.

16. DISPUTE RESOLUTION

If you have a problem with Robin, contact us first, using the details in Section 31. We will try to solve the problem with you within 30 days.

Nothing in this section stops you from going to court, or from using your rights under consumer law. No arbitration applies to disputes between you and us.

17. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

18. DISCLAIMER

We provide the Services as they are and as they are available. We take reasonable care, but we do not promise that the Services will always be available or free from errors.

AI output, including feedback and summaries, can be wrong or incomplete. Use it to help your own judgement, not to replace it. AI feedback on Robin is not an assessment by the ICF or by any other accreditation body, and it does not promise a result in any accreditation.

We are not responsible for products or services that other people offer through links on the Services.

Nothing in this section limits your rights under consumer law. In the UK, for example, that law requires us to provide services with reasonable care and skill, and digital content that is as described and fit for purpose.

19. LIMITATIONS OF LIABILITY

Nothing in these Legal Terms limits or excludes our liability for:

1. death or personal injury that our negligence causes
2. fraud or fraudulent misrepresentation
3. anything else that the law does not let us limit or exclude, including your statutory rights as a consumer.

Subject to those exceptions, we are not liable for loss that was not foreseeable when you accepted these Legal Terms. If you use Robin for your business, we are not liable for loss of profit, loss of business or business interruption.

Subject to the same exceptions, our total liability to you for all claims about the Services is limited to the greater of £100 and the amount you paid us in the 12 months before the claim arose.

20. INDEMNIFICATION

You agree to pay us back for a loss we suffer because another person makes a claim against us that comes from:

1. a Contribution you post, or a transcript you add, that you had no right to post or add, including a transcript you added without the other person's agreement (Section 29(c))
2. your breach of these Legal Terms
3. your breach of the law or of another person's rights.

This applies only to the extent that the loss comes from what you did. We will tell you about the claim as soon as we reasonably can.

21. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. Keep your own copy of anything that is important to you. Section 19 sets out our liability for loss or corruption of data. This section does not apply to Session Artifacts, which are governed by the Data Processing Terms in Section 29, or to Professional Records, which are governed by Section 29A.

22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

When you use the Services, email us or fill in a form on Robin, you communicate with us electronically. You agree that the agreements, notices and other information we give you electronically meet any legal requirement for them to be in writing. You agree to the use of electronic signatures, contracts, orders and records, and to receive notices, policies and records of transactions electronically.

23. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

24. MISCELLANEOUS

These Legal Terms, the policies and rules that we publish on the Services, and the offer you accepted when you bought a paid plan or product (Section 5), are the whole agreement between you and us.

If we do not enforce a right straight away, we can still enforce it later.

We can transfer this agreement to another organisation. If we do, we will tell you, and your rights under these Legal Terms will not be reduced. You need our agreement to transfer your rights to another person.

We are not responsible for a delay or failure that an event outside our reasonable control causes.

If a court decides that part of these Legal Terms is unlawful or cannot be enforced, the rest of these Legal Terms still applies.

These Legal Terms do not create a partnership, employment, agency or joint venture between you and us.

25. COACHING AND COMMUNITY STANDARDS

Robin is a platform for coaches' professional development. By using the Services, you agree that: (a) You will use Robin to develop as a coach: peer coaching with other coaches, mentoring and supervision, learning, and taking part in communities and events. The one exception: you may add the transcript of a coaching session you held elsewhere, including a session with your own client, to one of your sessions on Robin for your own review and development, if you meet the duties in Section 29(c). You may sell places at events you host, through the payments Robin provides, under Section 5 ('If you sell places'). Apart from that, Robin is not a marketplace for selling or purchasing coaching services, and you may not use Robin to solicit, recruit, or promote paid services, courses, programmes, or products to other coaches. (b) Robin is not a therapy, counselling, or crisis intervention service. Sessions on Robin are for developing your coaching skills only. If you or another member are experiencing a mental health crisis, please contact a qualified professional or crisis service. (c) You are responsible for your own conduct during sessions, including respecting the boundaries you agreed with the other member. We may investigate reports of harassment, boundary violations, or inappropriate behaviour during messages or video calls and take proportionate action under Section 13 where a report is substantiated or there is a real risk of harm while it is investigated. (d) Any coaching qualifications, programme affiliations, or experience levels stated in your profile must be accurate and truthful. Material or repeated misrepresentation of your professional background may result in action under Section 13. (e) The admins of a community can add their own rules for that community. These Legal Terms and our community guidelines still apply, and they take priority where the rules differ.

26. VIDEO CALLS, RECORDING, AND TRANSCRIPTION

Robin provides video calls in your browser, through the video providers that our sub-processors page names. Each call on Robin has one host: the member whose session it is. Robin shows who the host is. By using Robin's video calls, you agree that:

(a) Only the host can start recording or transcription. Calls are not recorded or transcribed by default. During a call, the host may start a recording or a transcript, or both. Recording can be a paid feature. By starting a recording or transcription, the host instructs us to capture it and becomes the data controller of the resulting Session Artifact (the recording or transcript — see Section 28), on the terms set out in Sections 28 and 29.

(b) Everyone is told when capture is on. Every participant sees a clear notice when recording or transcription starts, and can see that it is on while it runs. If you do not wish to be recorded or transcribed, you may leave the call. Whatever was captured up to that point is kept and governed by these Legal Terms. Our help centre describes how capture starts and stops.

(c) Session Artifacts rest with the host until the host shares them. The host can view and download a session's transcript and recording. The other participant can view and download one once the host shares it with them, until the host withdraws the share or deletes it. Control belongs to the host alone: only the host can delete or share a Session Artifact. If the host shares one with you and you download it, you control your copy and what you do with it (Section 28). You may not share, distribute, or publish another coach's words or likeness from a transcript or recording without their explicit consent.

(d) Retention is the host's decision. We keep a Session Artifact until the host deletes it or the host's account is deleted. If keeping a recording depends on a paid feature that ends, we warn the host and keep the recording for at least 30 days after that feature ends, so that the host can download it, before we delete it. Deletion of a Session Artifact is permanent and removes it for everyone. Disaster-recovery backups may briefly contain a deleted artifact before they expire.

(e) If you were in a session and want its artifact deleted, ask the host. As a participant you can view and download a transcript or recording the host has shared with you. To have it erased, send the host a deletion request (in Robin, or by messaging them); the host decides as the artifact's controller, and we carry out the host's deletion as processor. You may also contact us — we will pass your request to the host and assist as described in Section 29.

(f) Transcripts of calls started from a chat, made under our earlier shared-ownership rules, keep those rules: they belong to both participants, either participant may delete them, and unpinned ones are deleted 30 days after the call.

(g) You must not record, screenshot, or otherwise capture the content of video calls or private messages yourself — outside the built-in recording and transcription features — without the express consent of all participants.

For full details on storage, encryption, and our data-handling chain, see the help-center page at https://practicewithrobin.com/help-center/transcripts.

27. PRIVACY BETWEEN COACHES

Robin lets coaches message, schedule and have calls without exchanging email addresses or phone numbers. We do not automatically disclose your account email address or phone number to another coach or fill it into their saved contact.

You may ask another member for their details for a stated purpose in your private one-to-one conversation. Sharing is voluntary. Respect a refusal, and do not seek details elsewhere to bypass it. Information someone shares for a coaching log may be used only for the purpose they agreed to; it is not permission for marketing or unrelated off-platform contact. Explain any intended disclosure to a credentialing body and obtain the necessary permission before sharing.

You are responsible for the lawful collection and use of details you put into your Professional Records. The fact that information is visible on a profile does not remove applicable data-protection obligations. Section 29A explains our respective responsibilities when those records are held on Robin. Information you voluntarily include in your profile, messages, or during video calls may be visible to the coaches you interact with.

28. SESSION ARTIFACTS: OUR TWO ROLES AND THE LIMITS ON OUR RIGHTS

'Session Artifacts' means the recordings and transcripts of a Robin video call, transcripts a host adds to one of their sessions from a session held elsewhere, and any analysis or feedback derived from them at the host's instruction (for example, AI-generated session feedback or an AI-generated session summary, if the host uses such a feature). Session Artifacts, in-call dialogue, private messages between coaches, what you say to, or receive from, an AI feature (Section 30), and Professional Records (Section 29A) are not 'Submissions' or 'Contributions' for the purposes of these Legal Terms.

Our two roles

For your account and platform data — your profile, registration details, scheduling data and bookings, call records (who joined a call and when), and information about how you use the Services — we determine how and why the data is processed, so we are the data controller. We are also the controller of any processing we do for our own purposes. Our Privacy Policy describes that processing.

For Session Artifacts, the roles are different. If you start a recording or transcript, or add a transcript, you control it: you are the data controller of that artifact, and you decide that it exists, what it is used for, and how long it is kept. We process it for you, on your instructions, as your data processor, under the Data Processing Terms in Section 29. If someone shares an artifact with you and you download it, you control your copy and what you do with it. We have no role in a copy held outside Robin. If you act in the course of a business, that business is the controller. As controller, you are responsible for having a lawful basis for the capture and for handling data-subject requests relating to the artifact, and we equip and assist you as described in Section 29.

No rights reserved over your session content

Notwithstanding Sections 2, 7, 8, and 10, and any other provision of these Legal Terms that would grant us a licence over, assign to us rights in, or permit us to edit, remove, or exploit content, we claim no ownership, no licence, and no use rights over Session Artifacts, in-call dialogue, or private messages between coaches, other than what is strictly necessary to provide the Services on your and the host's instructions: storing this content securely, transmitting it, and displaying it to the people entitled to see it. In particular, we will never use Session Artifacts or private messages to train artificial-intelligence or machine-learning models, for analytics, for advertising, to develop or improve our products, or for any other purpose of our own. We will not sell, resell, publicly broadcast, or commercially exploit them. You and the other people in a session keep full ownership of everything you say in it.

Confidentiality, and the one exception

Call transcripts, recordings, and private messages are treated as confidential between participants. Robin staff do not read or watch them as a matter of course. We will not read or disclose this content to third parties except where required by law, or where necessary to investigate a specific report of misconduct under these Legal Terms. In that limited case, review is scoped to the single transcript or recording named in the report, the access is logged, the reporter's identity is not shared with the reported person, and both participants are notified after the fact. The legal basis for this is our legitimate interest in keeping coaches safe on the platform (UK GDPR Article 6(1)(f)); for this limited safety purpose we act as an independent controller.

Communications with the Robin team

Robin is founder-operated: the people who build Robin also use it as ordinary members. When you communicate directly with the founder or another Robin representative — for example in a 1:1 chat with us, on a call with us, in a community space we take part in, or through feedback you send us — what you share with us that way may be used to inform product research, decisions, and improvements. This applies only to what a Robin representative legitimately receives as a participant in the conversation. It does not change the confidentiality commitments above for your private conversations with other coaches (we still do not read those). And it never includes anything captured in a recording or transcript of a video call — even a call a Robin representative took part in: those are Session Artifacts, governed solely by Section 29 and never used for our own purposes. If we ever want to quote you publicly — for example in a testimonial — we will ask you first.

29. DATA PROCESSING TERMS FOR SESSION ARTIFACTS

These Data Processing Terms apply between us (Passeri Studio Ltd, acting as processor) and each coach who, in connection with their coaching practice or business, starts a recording or transcription, or adds a transcript (the host, acting as controller), whenever a Session Artifact is created. They are written to satisfy Article 28(3) of the UK GDPR and EU GDPR. If you never start a recording or transcription and never add a transcript, these Data Processing Terms do not bind you as a controller.

(a) Description of the processing

• Subject matter and nature: the capture (via our sub-processors), storage, encryption, display, download, sharing, and deletion of session recordings and transcripts, receiving a transcript the host adds and identifying its speakers at the host's instruction, and any analysis of them the host instructs.
• Purpose: the purposes the host determines — typically coaching skill development, session review, and accreditation evidence. We add no purposes of our own.
• Duration: from the moment the host starts capture or adds a transcript until the host deletes the artifact or the host's account is deleted — or until we delete it under Section 26(d).
• Personal data: audio and video of call participants, spoken content (which may include anything a participant chooses to say, including sensitive disclosures), display names, and call metadata.
• Data subjects: the participants of the session, whether or not they have a Robin account.

(b) Our commitments as processor

1. Instructions only. We process Session Artifacts only on the host's documented instructions. Starting a recording or transcription in-call is the host's documented instruction to capture; deleting it is the instruction to erase; and the documented behaviour of the features (Section 26) forms part of those instructions. Adding a transcript, and confirming the duties in paragraph (c), is the host's documented instruction to store it. Asking for an AI feature on an artifact, such as feedback, a summary or finding the speakers, is the host's documented instruction to send it to our AI provider for that purpose. We never process a Session Artifact for our own purposes (Section 28). The narrow safety review described in Section 28 is not processing under these Data Processing Terms — where it occurs, we act as a separate, independent controller for that limited purpose, not as the host's processor. If the law requires us to process an artifact, we will inform the host of that legal requirement before processing, unless the law prohibits us from doing so.
2. Confidentiality. We ensure that anyone we authorise to process Session Artifacts is committed to confidentiality.
3. Security. We implement appropriate technical and organisational measures (Article 32), including encryption in transit on every hop and encryption at rest, with an additional layer of application-level encryption for transcripts. Session Artifacts are stored in the United Kingdom.
4. Sub-processors. The host gives general written authorisation for the sub-processors that our sub-processors page names for session recordings and transcripts. The page says what each one does, where it processes data, and the safeguard for any transfer. We impose data-protection obligations on each sub-processor equivalent to these terms and remain liable to the host for their performance as if it were our own. We tell hosts about an intended addition or replacement at least 30 days before it takes effect, by email or by a notice in Robin, so that a host can object. A host who objects may stop using the features concerned and delete their artifacts.
5. Assistance with data-subject requests. The host can view and download a session's artifacts in-app, and can share them with a participant who has a Robin account, which helps the host answer a request for access. A participant without a Robin account can ask the host for a copy, or contact us. We pass the request to the host and help the host answer it. If a participant exercises another right against the host (such as erasure), we assist the host with appropriate technical and organisational measures — including tools to pass on deletion requests, and permanent deletion on the host's instruction. Requests we receive directly are passed to the host without undue delay.
6. Assistance with security and breach obligations. Taking into account the nature of the processing, we assist the host with their obligations regarding security, breach notification, and data protection impact assessments. If we become aware of a personal data breach affecting Session Artifacts, we will notify the affected hosts without undue delay.
7. Deletion or return at the end of processing. At the end of processing, at the host's choice, we return or delete the artifact: the host (and a participant the host has shared it with) can download a copy at any time, and when the host deletes an artifact — or when the host's account is deleted — we permanently delete it from our live systems. Deleted data may persist briefly in disaster-recovery backups before those are rotated.
8. Demonstrating compliance. We make available to the host the information reasonably necessary to demonstrate compliance with these Data Processing Terms — starting with these terms and our sub-processors page — and allow for and contribute to audits, in a manner proportionate to the service (written responses to reasonable information requests).
9. Notifying you of unlawful instructions. If, in our opinion, an instruction from the host infringes the UK GDPR, the EU GDPR, or other applicable data protection law, we will inform the host without delay.

(c) The host's responsibilities as controller

As the controller of a Session Artifact, the host is responsible for: having a lawful basis for capturing it; ensuring the other participant understands why the session is being recorded or transcribed (Robin announces the fact; the purpose is the host's to explain); responding to data-subject requests about the artifact within the statutory time; and deciding its retention. We provide tools to help, as our help centre describes, and these Data Processing Terms, but the controller obligations are the host's own.

If you add a transcript of a session held elsewhere, you must also: (i) have a lawful basis for adding it and, where it may contain special-category data such as health information, an applicable Article 9 condition, usually the other person's explicit consent; (ii) tell the other person, before you add it, that it will be stored on Robin and read by our AI provider when you ask; and (iii) keep your own record of their agreement. Before you share a transcript you added, or anything made from it, with anyone other than the other person, you must get that person's permission. We record when you confirmed this, but we do not check it.

Before our AI provider reads any transcript at your instruction, we ask you to confirm that the other person explicitly agreed to it being kept on Robin and read by our AI, including anything personal or sensitive they said. This applies to a transcript we captured and to one you added. We record when you confirmed this, but we do not check it.

(d) International transfers

Some of our sub-processors process Session Artifacts in the United States. Our sub-processors page names them and the safeguard for each transfer. Artifacts at rest are stored in the United Kingdom. We only transfer Session Artifacts outside the UK or EEA using lawful transfer mechanisms.

29A. DATA PROCESSING TERMS FOR PROFESSIONAL RECORDS

(a) Scope and definitions

'Professional Records' means the private contacts, notes, tags and coaching-hour records that you maintain on Robin for your professional coaching purposes, including session information you use in those records. It does not include our processing of account, profile, connection, scheduling, attendance or security information for our own platform purposes. The same information may be involved in both activities. Session Artifacts remain governed by Sections 28 and 29.

These terms apply between us (Passeri Studio Ltd, acting as processor for Professional Records) and you as controller, or the business or organisation on whose behalf you maintain those records. If you act for an organisation, you must have authority to give the instructions described here. A coach is not another coach's controller merely because they hosted the session. They are written to satisfy Article 28(3) of the UK GDPR and EU GDPR.

You instruct us to process Professional Records by using the contacts and logbook features in accordance with their documented behaviour, and by giving other documented instructions we agree with you. Saving, editing, tagging, exporting and deleting a record are each such instructions. These terms do not authorise us to reuse the records for purposes of our own.

(b) Description of the processing

• Subject matter and nature: receiving, storing, organising, linking, retrieving, displaying, updating, exporting and deleting Professional Records on your instructions.
• Purpose: the professional record-keeping purposes you determine, including coaching administration, reflection and credentialing evidence.
• Duration: while we provide that processing service, until deletion or return under paragraph (c)(7), unless applicable law requires continued storage.
• Personal data: names and contact details; organisations; contact and session references; dates and durations; tags; and private notes. Notes may include special-category personal data depending on what you enter.
• Data subjects: your coaching clients, other coaches and other people whose information you lawfully include, whether or not they have Robin accounts.

(c) Our obligations as processor

1. Documented instructions. We process Professional Records only on your documented instructions, including instructions about transfers, unless applicable law requires otherwise. We inform you of a legal requirement before processing unless the law prohibits that notice. We inform you without delay if, in our opinion, an instruction infringes applicable data-protection law. We do not use Professional Record content for advertising, product research, analytics or AI training, and we keep it out of our analytics, session-replay and monitoring tools.
2. Confidentiality. Anyone we authorise to process these records is subject to a confidentiality obligation. Robin staff do not read your records as a matter of course; access is limited to what is necessary to provide the instructed service, to respond to a request you make, or to meet applicable legal requirements.
3. Security. We implement appropriate technical and organisational measures under Article 32, taking account of the nature of the data and the risks to the people concerned, including encryption in transit and at rest and application-level encryption of notes and private contact details in our London-region database.
4. Sub-processors and transfers. You give general written authorisation for the sub-processors that our sub-processors page names for professional contacts and coaching logs. We impose data-protection obligations on each sub-processor equivalent to these terms and remain responsible to you for their performance. We tell you about an intended addition or replacement at least 30 days before it takes effect, by email or by a notice in Robin, so that you can object. A coach who objects may export and delete their records. Transfers outside the UK or EEA are made only on documented instructions and using applicable lawful safeguards. Our sub-processors page names the current providers, their activities, locations and safeguards.
5. Rights assistance. Taking account of the nature of the processing, we assist you by appropriate technical and organisational measures, insofar as possible, to fulfil your obligations to respond to data-subject requests: you can view, correct, export and delete your records yourself, and we correct on request the few details you cannot change yourself. We pass requests we receive about your Professional Records to you without undue delay, while separately handling requests about our own controller processing.
6. Security, breach and assessment assistance. We assist with your obligations under Articles 32 to 36, taking account of the nature of the processing and the information available to us. We notify you without undue delay after becoming aware of a personal data breach affecting your Professional Records.
7. Deletion or return. At any time, and at the end of our processing services, you can download a complete copy of your Professional Records from Robin and delete records yourself. When you delete a record, or when your account is deleted, we delete it from our live systems. Copies held solely for recovery are put beyond ordinary use and expire with our backup rotation. This does not delete separate records that we lawfully process for our own platform purposes, another coach's own records, or copies you have downloaded or disclosed yourself.
8. Compliance information and audits. We make available the information necessary to demonstrate compliance with these terms, starting with these terms and our sub-processors page, and allow for and contribute to audits, including inspections, conducted by you or an auditor you mandate, in a manner proportionate to the service. Practical arrangements may protect security, confidentiality and other coaches' information but do not remove these rights.

(d) Your responsibilities as controller

You determine why your Professional Records are needed and how long to keep them. You are responsible for a lawful basis, appropriate privacy information, accuracy, data minimisation and responding to applicable rights requests within the statutory period. If you include special-category personal data, you must also have an applicable Article 9 condition. Collecting details for credentialing does not authorise unrelated marketing or disclosure.

You are responsible for your instructions and for copies you export or share. We assist with the records processed on Robin and remain responsible for our own processor obligations. Nothing in these terms transfers our independent platform-controller responsibilities to you or excludes a person's statutory rights.

(e) Session information we prepare for your records

To help you keep your records, we may prepare information from a Robin session you attended, such as its date and time, and the other coach's profile first name, account link and profile picture. How the logbook uses it is described in our help centre. Preparing it is our platform processing, for which we are controller. Nothing is added to your Professional Records until you save it, and once you save it, it is yours. We do not copy another coach's account email address or phone number into your records; only you add those, with their agreement (Section 27).

(f) Priority over general content provisions

Professional Records are not public Submissions or Contributions. Any general licence, research permission, content-use permission or liability provision elsewhere in these Legal Terms does not authorise use of Professional Records beyond these processing terms or remove our applicable data-protection obligations. These processing terms prevail in the event of conflict concerning our processing of Professional Records.

30. AI FEATURES

Robin offers features powered by artificial intelligence. Each one is labelled as AI. By using them, you agree that:

(a) We tell you when you are dealing with an AI. Any client, facilitator or other person you talk with in an AI feature is artificial, and nothing it says relates to a real person, client or situation.

(b) AI output can be wrong, and it is not advice. AI-generated speech, text, and feedback may be inaccurate, incomplete, or inappropriate to your situation. AI features are provided for coaching skill development only. They are not coaching, therapy, counselling, supervision, or professional advice of any kind, and no coach-client relationship is created with anyone. Use your own professional judgement.

(c) What an AI feature keeps. Some AI features record or transcribe what you say, or send what you say or write to an AI provider, so that the feature can work and you can look back at it. Our Privacy Policy says what AI features keep and for how long. Our sub-processors page names the providers.

(d) What you do in an AI feature is private to you. No other member can see it. We do not read it as a matter of course. We never use it, or let our providers use it, to train artificial-intelligence or machine-learning models, and we do not use it for advertising. When your account is deleted, we delete it, and our providers delete what they hold for us in line with our agreements with them. You can ask us to delete it sooner at any time. What you say to an AI feature is not a Submission or a Contribution, and we take no rights in it beyond what we need to provide the feature.

(e) AI on a session with another person. AI feedback on, a summary of, or identifying the speakers in, a recording or transcript of a session with another person is a Session Artifact feature: it runs only at the host's instruction and is governed by Sections 28 and 29.

31. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Passeri Studio Ltd (trading as Practice With Robin)
66 Paul Street
London EC2A 4NA
United Kingdom
Contact us