Help centre
Everything you need to know about using Robin.
Finding coaches
Browse the directory, reach out to coaches, and manage your connections.
Availability
Set your weekly hours, mark days off, and understand what other coaches see.
Scheduling
Set up your session types, your booking page, and the timing rules around how partners book you.
Choosing your notifications
Turn notifications off by email or in the app, one at a time or a whole group together.
Events for your community or private group
Set up an event for a community or private group, find a time the group can make, and see who is going.
Host and participant: what the words mean
The two words you see on every booking surface, and where the role names like "coach" and "client" come from.
Offering someone a time
Propose a specific time to a connection, and see whether it suits them before you send it.
Paid places at events
How a host sells places at an event, and what you get when you pay for one.
Scheduling settings
Set your minimum notice and buffers, the quiet rules that apply across everything you offer.
Session types
The kinds of session other coaches can book with you: Robin’s three, and any you add yourself.
Who hosts a session, and why Robin asks
Every session has one host, the one who delivers it, and one participant. This page explains what hosting means for booking, your logbook, and your records.
Your booking page
Set your booking page name and share the link that lets other coaches pick a session and a time with you.
Calls
How to meet, book, and run calls with other coaches.
Adding a transcript from a session held elsewhere
How to add the transcript of a session you held on Zoom, Meet or in person, what to tell the other person first, and what Robin does with it.
Booking a call with a coach
Connect with a coach first, then book a session from their profile or booking link. Pick a session and a time, and the session is confirmed straight away.
Feedback after a session
How Robin asks the other coach for feedback after a session, where the answers land, how to change the questions, and how to turn the whole thing off.
How to run a peer coaching session on Robin
Our opinionated guide to a good peer coaching session: how to set it up, what to do before, during, and after, and why one call means one role.
Recording a session
How recording works on Robin: who can start one, what everyone on the call sees, where recordings live, and how long they are kept.
Reviewing your sessions
Find your session history in Logbook, open available recordings and transcripts, and add private notes.
Session review: a summary and feedback on your coaching
What Session review is, who can see it, what Robin sends to its AI provider and what it never does with your session, what to tell your client, and how to pay for it.
Starting and joining a call
Meet now for an instant call, or join a booked session, and see what happens during and after a call on Robin.
Transcripts on Robin
How transcription works on Robin: who can start one, who can see it, who manages it, and how deletion works.
Logbook
Record your coaching hours and tag them for ICF, EMCC, AC, or your own categories.
Your data
Who looks after what on Robin — session records, your account, and the rights you always keep.
Asking for and sharing contact details
Why another coach might ask for your details, when it is okay to ask, and why sharing is always your choice.
Managing your contacts and logbook
What Robin adds to your contacts and logbook after a session, how to export everything you keep, and what deletion does.
Sharing files in messages
What you can send in a message, how Robin checks files, and what to do when a file is blocked.
Sharing your session files
Who can see the files a session produces, the transcript and recording, and how sharing, revoking and deletion requests work.
What "encrypted at rest" means on Robin
What encryption at rest is, what kinds of content it covers on Robin, why we do it, and what it does and does not protect against.
Who controls your data on Robin
Who is responsible for each kind of data you have on Robin: session files, your contacts and logbook, and your account. What that means for you, and where to manage each.
Can't find what you're looking for? Get in touch and we'll help you out.