Session review: a summary and feedback on your coaching

Session review is Robin's AI review of one session that you hosted. It has two parts. The summary is a few lines on what the session was about. The feedback is a set of observations on your own coaching, read from the transcript against the ICF standard for your credential: the ICF PCC Markers or the ICF ACC Minimum Skills Requirements. Each observation points at one moment: the marker, your words, and the timestamp. Only the coach who hosted the session can ask for it, and only they can see it. It runs when you press the button, never on its own. It is in beta. Your first Session review is free. After that, it comes with Robin Pro or with a pack of credits.

What Session review is

After a transcribed session, the host opens the session page and presses Get your Session review. One press runs both parts.

The first time, Robin asks you to tick a box to confirm that the other person agreed. Robin runs no Session review on a transcript until you tick it. If you added the transcript yourself, you ticked the same box then, so Robin does not ask again. The section on what to tell your client says what to ask them.

The summary says what your client brought, the topics you covered, and what you did as their coach. It is short enough to read in a few seconds, so you can come back to a session months later without reading the transcript again.

The feedback is observations grouped by competency. Each one names a marker in Robin's short words, quotes your words at that moment, and links to the timestamp. If the session has a recording, the timestamp plays it from that moment.

Some observations show a marker you met. Others show a moment the marker invited something you did not do. Both are there to help you notice, not to grade you.

The page also shows your talk balance: the share of the transcribed words that were yours. Robin counts the words itself. The AI does not.

Which ICF standard does Robin use?

You choose the standard before you press the button:

• ICF PCC Markers (2020): 37 markers, for coaches working towards the PCC credential.
• ICF ACC Minimum Skills Requirements (2026): 20 behaviours, for coaches working towards the ACC credential. ICF calls them behavioural statements and does not number them. Robin numbers them A3.1 to A8.3, in the order of ICF's document. These numbers are Robin's, not ICF's.

If your profile says you are working towards ACC, the review opens on the ACC standard. Everyone else starts on the PCC Markers. You can change the standard before each review.

How Robin shows how you did

At the top of the feedback, Robin shows how many markers it found evidence for, for example "Robin found evidence for 24 of 37 markers". On the ACC standard, the count is out of 20 behaviours. Robin counts a marker when at least one of your turns showed it. The rows under the count show the same number for each competency.

Under the count, two short lists name markers:

• Strongest: the markers you used most. Robin counts the moments where you used a marker, then takes away the moments where the marker was invited and you did not use it. The highest totals come first. Robin shows up to three.
• Work on next: the markers that Robin saw invited at least as often as you used them. The most missed come first. Robin shows up to three. A marker that the session did not call for is never on this list.

Select a marker in either list to go to that moment in the transcript.

It is Robin's view, not an ICF assessment. The count is not a score, a grade or a pass mark. It says nothing about your readiness for a credential or an exam, and it is not evidence for one. A session can show few markers because of its topic, not because of your skill.

It is in beta. The AI can misread a moment, and it works from a transcript that can mishear. Treat each observation as a prompt to look again at that moment, not as a ruling on it.

The feedback in Session review is based on the ICF PCC Markers (2020) and the ICF ACC Minimum Skills Requirements (2026), published by the International Coaching Federation. Robin uses ICF's competency names so you can read each observation against the original document. The short labels are Robin's own words, not ICF's text. Robin is an independent product. It is not affiliated with, endorsed by, or approved by the International Coaching Federation, and its feedback is not an ICF assessment.

Who can see it

Only you, the host. Your client cannot see it, and there is no option to share it. Robin's team does not open it.

Robin reviews your own coaching: the moments in the transcript where you were the coach. If you were the client in a session, there is no feedback on you. To get feedback on your own coaching, host a session of your own. Who hosts a session explains how booking direction decides the host. How to run a peer coaching session explains why one call means one role.

What Robin sends, and what it never does

Robin sends the whole transcript. That includes your client's words, because nobody can observe a coach without the client's side of the conversation. Anthropic, our AI provider, reads it and returns the observations. Our sub-processors page lists every provider that handles your session, and where.

Robin replaces your names with your roles first. Before Robin sends the transcript, it replaces your name and your client's name with your roles in the session. If your session type has role labels, Robin uses them, for example "the coach" and "the client". If it has none, Robin uses "the reviewer" and "your peer". Robin can only replace the names it knows. A nickname, a name the transcript spelled wrong, or the name of another person can still reach Anthropic.

Only you are reviewed. Every observation and every quote is about your turns. The feedback never quotes, summarises, or describes your client's words. Before Robin stores an observation, it checks that the quote is one of your own turns, exactly as transcribed. If a note still names either of you, Robin replaces the name with the role before it stores the note. Robin checks the summary in the same way.

The summary is different. The summary describes your client's side of the conversation too, because that is what the session was about. Only you can see it, and it is deleted with the transcript, the same as the feedback.

Robin asks Anthropic to keep no copy. Each request goes with zero data retention switched on. Anthropic does not use your session to train its models.

Nothing else. Robin never uses the transcript, the feedback or the summary for analytics, marketing, AI training, or product research. The transcript itself stays where it was, in Robin's storage. Transcripts on Robin covers how it is stored and who can see it.

What to tell your client

Under data-protection law you are responsible for the records of the sessions you host, and Robin acts on your instruction. That includes the feedback and the summary. The button is your choice, and getting your client's agreement is your responsibility.

Before your first Session review of a transcript, Robin asks you to tick this box:

The other person explicitly agreed to this transcript being kept on Robin and read by Robin's AI, including anything personal or sensitive they said.

Tick it only when your client said yes. Robin records when you ticked it. Robin does not see or check their answer, so keep their reply, for example a short "yes" by message. Robin does not send your client a notice of its own.

Here are the words to ask before the session, in your own voice:

I'd like to ask Robin's AI to read the transcript of this session. It gives me feedback on my own coaching, and a short summary of what you brought and what we covered. Only I can see either of them. Is that OK with you?

For a booking note, the short form:

I'd like to use AI on the transcript of this session, for feedback on my coaching and a short summary of what we covered. Only I see it. Let me know if that's OK.

Your client keeps every right they hold over the transcript. They can ask you to delete it, and when you do, the feedback and the summary go with it. Who controls your data has the full picture.

How it is stored

The summary and the feedback are encrypted at rest, the same way the transcript is. Each time you press Get your Session review or Regenerate, Robin keeps one record of that run.

It never outlives the transcript. When you delete the transcript, Robin deletes every feedback record and every summary with it. There is no separate delete for either. To remove them, delete the transcript from the session's Files.

How do I pay for Session review?

Your first Session review is free. Every member gets one free Session review, on a session they host.

Robin Pro includes a Session review of up to 30 sessions a month. It also includes recording and unlimited timed mock exams. Every exam practice question is free for every member. Your month starts on the day of the month your subscription started. The offer you accepted at checkout says what your plan includes. See Robin Pro.

A credit pack gives you 3 Session reviews with no subscription. One credit pays for one Session review, and credits do not expire. You can buy a pack from Plans and Billing, from the pricing page, or from the session page after your free review. Each shows the price before you buy. You can cancel a pack within 14 days, and we refund the credits you have not used. A Session review starts when you press the button, so a used credit is not refunded.

With Robin Pro, a Session review uses your monthly runs first, then a credit.

One press, one charge. The summary and the feedback count as one Session review, not two.

A run that does not finish does not count. If Robin cannot finish the feedback, you get the run back. If only the summary fails, you keep the feedback and can run the summary again at no charge. If Robin cannot start, nothing is used. For example, Robin cannot start when no speaker in the transcript matches your name.

Regenerate runs the Session review again on the same transcript. It uses a run.

The formal versions

The legally binding versions of all this live in the terms of service and the privacy policy. Reviewing your sessions covers the session page where Session review appears.

Questions

Message Jon directly in the app. He reads every message and answers personally.